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Q: Where is my order?

A: Once you’ve received your shipping confirmation e-mail, you can click HERE to see your package.

Q: What does a Pre-Order piece mean?

A: Some of our pieces are made using handmade batik textile that takes time to be made. We want to value the work of our batik artisan in Central Java so all these beautiful fabrics doesn’t go to waste. By doing a Pre-Order method, the garments made is made specifically for you. In short, Pre-Order piece means that each piece that is delivered is made fresh by our artisans.

Q: How do we know our size for Pre-Order pieces?

A: All our Pre-Order pieces has size specifications in our product description. Do follow our sizing that fits best for you, then on the order form put the desired length. We only do alteration for length only.

Q: What if I need to change or cancel my order?

A: Once an order is placed, it can’t be modified or canceled.

Q: Can I exchange to a different size?

A: Unfortunately, we can’t support exchanges at this time. We recommend you to check the sizing in the product description before purchasing. Each style may differ in size.

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