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Q: When will you ship my order?

A: Our orders will be shipped on working days (Mon – Fri) before 3 PM Jakarta, Indonesia time. Do allow 1x24 hours for us to verify your payment. Once payment is verified, we will proceed with your shipping on working days. Once your order is shipped, we estimate you will receive your order within 2-3 working days for JABODETABEK area. If you need your item(s) sooner, please select the fastest shipping option when purchasing. Shipping costs are nonrefundable.

Q: How long does JABODETABEK shipping take?

A: Our current shipping method is using JNE. JNE REG will take 2-3 working days, while JNE YES will reach in 1-day time. Do note that we will need 1x24hours to verify your payment prior to shipping your item(s).

Q: How long does Indonesia shipping take?

A: With our current shipping method using JNE, you may check the duration of the shipment HERE.

Q: How long does international shipping take?

A: For now, we are using POS INDONESIA as our international shipping method. To check the estimation shipping time, you may click HERE.

Q: Returns

A: We accept returns on all full price within 7 days of delivery receipt. International orders are final sale only and may not be returned or exchanged. The item(s) must be returned in the exact condition in which it was shipped in order to receive a refund. This includes the original packaging and the box it came in. EUREKA’s packaging should not be used as the actual shipping box. Please note, original and return shipping fees will not be credited back upon return.

 

Please allow up to 7 working days for your refund to be processed. You will receive a confirmation by e-mail when your return is complete.

 

Please make sure your items are returned new, unused and with EUREKA garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to you.

 

*Orders placed during online sales/promotions are final – no refunds are allowed. If item(s) is returned despite this policy, the items will be sent back to you.

 

Q: Download Return Form

Download HERE

Q: Can I change my shipping method?

A: Once your package has been shipped out and handed to the courier, you cannot change the shipping method.

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